| HOSTING |
| Turn-Key Option (you host) |
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| Discover Host Option (we host) |
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| * Monthly fee, per user (tiered) |
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| * Monthly fee, per user (tiered) |
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| * Monthly fee, per user (tiered) |
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| 99.9% Uptime Guarantee |
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| Cloud Picture Storage (recommended) |
† Requires separate agreement |
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| CDN Service (recommended) |
† Requires separate agreement |
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| TRAINING |
| Training |
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| SUPPORT |
| End-User Support (call center) |
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| * $1.25 per user, per mo |
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| * $1.25 per user, per mo |
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| * $1.25 per user, per mo |
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| Software Support (level II/III) |
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| Monthly fee, per user (tiered) |
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| Bug Tracking & Resolution |
Standard priority; monthly deployment |
High priority; bi-weekly deployment |
Top priority; weekly deployment for critical fixes |
| SOFTWARE CUSTOMIZATION |
| Custom Feature Additions/Changes |
Available by quote |
Available by quote |
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| Guaranteed development hours (tiered); more available by quote |
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| ADDITIONAL FEATURES |
| Integrated Google Maps |
† Requires separate agreement; both shared & dedicated options available |
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| Tax Data Integration (optional) |
† Requires separate agreement |
† Requires separate agreement |
† Requires separate agreement |
| RETS Server (Real Estate Transaction Standard) |
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